This privacy notice tells you what to expect us to do with your personal information.

• Contact details

• What information we collect, use, and why

• Lawful bases and data protection rights

• Where we get personal information from

• How long we keep information

• Who we share information with

• How to complain

Contact details

Telephone

07882735012

Email

info@storkbeginnings.co.uk

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

• Names and contact details

• Addresses

• Date of birth

• Purchase or account history

• Payment details (including card or bank information for transfers and direct debits)

• Credit reference information

• Health information (including dietary requirements, allergies and health conditions)

• Health and safety information

• Account information

• Information relating to loyalty programmes

• Website user information (including user journeys and cookie tracking)

• Photographs or video recordings

• Call recordings

• Records of meetings and decisions

• Information relating to compliments or complaints

• Information relating to sponsorship

We also collect or use the following information to provide services and goods, including delivery:

• Health information

We collect or use the following information for the operation of customer accounts and guarantees:

• Names and contact details

• Addresses

• Payment details (including card or bank information for transfers and direct debits)

• Purchase history

• Account information, including registration details

• Information used for security purposes

• Marketing preferences

We also collect or use the following information for the operation of customer accounts and guarantees:

• Health information

We collect or use the following information for service updates or marketing purposes:

• Names and contact details

• Addresses

• Marketing preferences

• Location data

• Recorded images, such as photos or videos

• Call recordings

• Purchase or viewing history

• IP addresses

• Website and app user journey information

• Information relating to sponsorship

• Records of consent, where appropriate

We also collect or use the following information for service updates or marketing purposes:

• Health information

We collect or use the following information for research or archiving purposes:

• Names and contact details

• Addresses

• Location data

• Recorded images, such as photos or videos

• Call recordings

• Purchase or viewing history

• IP addresses

• Website and app user journey information

• Personal information used for administration of research

• Personal information used for the purpose of research

• Records of consent, where appropriate

We also collect or use the following information for research or archiving purposes:

• Health information

We collect or use the following information to comply with legal requirements:

• Name

• Contact information

• Financial transaction information

• Health and safety information

We also collect or use the following information to comply with legal requirements:

• Health information

We collect or use the following personal information for dealing with queries, complaints or claims:

• Names and contact details

• Address

• Payment details

• Account information

We also collect the following information for dealing with queries, complaints or claims:

• Health information

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

• Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.

• Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.

• Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.

• Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.

• Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.

• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.

• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide services and goods are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

  • At Stork Beginnings, we collect and use personal information to provide our clients with tailored antenatal, hypnobirthing, and newborn care services. Our legitimate interests include: Providing Personalised Services: We collect personal information, such as name, contact details, pregnancy details, and preferences, to deliver customised advice, classes, and materials based on individual needs. This ensures that expectant parents receive the most relevant support, guidance, and information for their unique pregnancy and birth journey. Communication and Support: Personal data is used to communicate with clients about class schedules, course updates, and additional resources. We use this information to keep clients informed and offer ongoing support throughout their pregnancy and early parenthood. Improving Services: We collect feedback and data on course outcomes and client satisfaction to enhance our services. This helps us continuously improve the quality of our antenatal and hypnobirthing classes, ensuring we meet the evolving needs of our clients. Compliance with Health and Safety Standards: As a provider of health-related educational services, we collect relevant health information to ensure a safe and supportive environment, tailored to each client's specific needs during pregnancy and childbirth.

• Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.

• Public task – we have to collect or use your information to carry out a task laid down in law, which the law intends to be performed by an organisation such as ours. All of your data protection rights may apply, except the right to erasure and the right to portability.

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

  • At Stork Beginnings, we collect and use personal information to provide our clients with tailored antenatal, hypnobirthing, and newborn care services. Our legitimate interests include: Providing Personalised Services: We collect personal information, such as name, contact details, pregnancy details, and preferences, to deliver customised advice, classes, and materials based on individual needs. This ensures that expectant parents receive the most relevant support, guidance, and information for their unique pregnancy and birth journey. Communication and Support: Personal data is used to communicate with clients about class schedules, course updates, and additional resources. We use this information to keep clients informed and offer ongoing support throughout their pregnancy and early parenthood. Improving Services: We collect feedback and data on course outcomes and client satisfaction to enhance our services. This helps us continuously improve the quality of our antenatal and hypnobirthing classes, ensuring we meet the evolving needs of our clients. Compliance with Health and Safety Standards: As a provider of health-related educational services, we collect relevant health information to ensure a safe and supportive environment, tailored to each client's specific needs during pregnancy and childbirth.

• Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.

• Public task – we have to collect or use your information to carry out a task laid down in law, which the law intends to be performed by an organisation such as ours. All of your data protection rights may apply, except the right to erasure and the right to portability.

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

  • At Stork Beginnings, we collect and use personal information to provide our clients with tailored antenatal, hypnobirthing, and newborn care services. Our legitimate interests include: Providing Personalised Services: We collect personal information, such as name, contact details, pregnancy details, and preferences, to deliver customised advice, classes, and materials based on individual needs. This ensures that expectant parents receive the most relevant support, guidance, and information for their unique pregnancy and birth journey. Communication and Support: Personal data is used to communicate with clients about class schedules, course updates, and additional resources. We use this information to keep clients informed and offer ongoing support throughout their pregnancy and early parenthood. Improving Services: We collect feedback and data on course outcomes and client satisfaction to enhance our services. This helps us continuously improve the quality of our antenatal and hypnobirthing classes, ensuring we meet the evolving needs of our clients. Compliance with Health and Safety Standards: As a provider of health-related educational services, we collect relevant health information to ensure a safe and supportive environment, tailored to each client's specific needs during pregnancy and childbirth.

• Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.

• Public task – we have to collect or use your information to carry out a task laid down in law, which the law intends to be performed by an organisation such as ours. All of your data protection rights may apply, except the right to erasure and the right to portability.

Our lawful bases for collecting or using personal information for research or archiving purposes are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

  • At Stork Beginnings, we collect and use personal information to provide our clients with tailored antenatal, hypnobirthing, and newborn care services. Our legitimate interests include: Providing Personalised Services: We collect personal information, such as name, contact details, pregnancy details, and preferences, to deliver customised advice, classes, and materials based on individual needs. This ensures that expectant parents receive the most relevant support, guidance, and information for their unique pregnancy and birth journey. Communication and Support: Personal data is used to communicate with clients about class schedules, course updates, and additional resources. We use this information to keep clients informed and offer ongoing support throughout their pregnancy and early parenthood. Improving Services: We collect feedback and data on course outcomes and client satisfaction to enhance our services. This helps us continuously improve the quality of our antenatal and hypnobirthing classes, ensuring we meet the evolving needs of our clients. Compliance with Health and Safety Standards: As a provider of health-related educational services, we collect relevant health information to ensure a safe and supportive environment, tailored to each client's specific needs during pregnancy and childbirth.

• Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.

• Public task – we have to collect or use your information to carry out a task laid down in law, which the law intends to be performed by an organisation such as ours. All of your data protection rights may apply, except the right to erasure and the right to portability.

Our lawful bases for collecting or using personal information for legal requirements are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

  • At Stork Beginnings, we collect and use personal information to provide our clients with tailored antenatal, hypnobirthing, and newborn care services. Our legitimate interests include: Providing Personalised Services: We collect personal information, such as name, contact details, pregnancy details, and preferences, to deliver customised advice, classes, and materials based on individual needs. This ensures that expectant parents receive the most relevant support, guidance, and information for their unique pregnancy and birth journey. Communication and Support: Personal data is used to communicate with clients about class schedules, course updates, and additional resources. We use this information to keep clients informed and offer ongoing support throughout their pregnancy and early parenthood. Improving Services: We collect feedback and data on course outcomes and client satisfaction to enhance our services. This helps us continuously improve the quality of our antenatal and hypnobirthing classes, ensuring we meet the evolving needs of our clients. Compliance with Health and Safety Standards: As a provider of health-related educational services, we collect relevant health information to ensure a safe and supportive environment, tailored to each client's specific needs during pregnancy and childbirth.

• Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.

• Public task – we have to collect or use your information to carry out a task laid down in law, which the law intends to be performed by an organisation such as ours. All of your data protection rights may apply, except the right to erasure and the right to portability.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

  • At Stork Beginnings, we collect and use personal information to provide our clients with tailored antenatal, hypnobirthing, and newborn care services. Our legitimate interests include: Providing Personalised Services: We collect personal information, such as name, contact details, pregnancy details, and preferences, to deliver customised advice, classes, and materials based on individual needs. This ensures that expectant parents receive the most relevant support, guidance, and information for their unique pregnancy and birth journey. Communication and Support: Personal data is used to communicate with clients about class schedules, course updates, and additional resources. We use this information to keep clients informed and offer ongoing support throughout their pregnancy and early parenthood. Improving Services: We collect feedback and data on course outcomes and client satisfaction to enhance our services. This helps us continuously improve the quality of our antenatal and hypnobirthing classes, ensuring we meet the evolving needs of our clients. Compliance with Health and Safety Standards: As a provider of health-related educational services, we collect relevant health information to ensure a safe and supportive environment, tailored to each client's specific needs during pregnancy and childbirth.

• Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.

• Public task – we have to collect or use your information to carry out a task laid down in law, which the law intends to be performed by an organisation such as ours. All of your data protection rights may apply, except the right to erasure and the right to portability.

Where we get personal information from

• Directly from you

• Market research organisations

• Providers of marketing lists and other personal information

• Suppliers and service providers

• Third parties:

• Maternity Mailing lists

How long we keep information

We will keep your information for no longer than 2 years.

Who we share information with

Others we share personal information with

• Organisations we need to share information with for safeguarding reasons

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated

1 October 2024